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Information About Kicom

Kicom is a business process consulting and solutions company offering first class service.

About Us

Kicom is a business process consulting and solutions company offering first class service. We listen to our clients to understand their needs and work closely with them to provide quality controlled solutions that are cost effective and delivered on time.

At Kicom, we believe that business strategy must work hand-in-hand with technology to create value for our clients. Our outstanding staff offers a wide range of services from delivering outsourcing solutions for back office processes, to Data Entry, and superior customer care from our state of the art call center using best in value infrastructure and unsurpassed technology.

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The expertise of our staff is aligned with market needs. Our experience allows us to identify and command best practices and communication solutions which enable trouble-free assimilation with your team and culture ensuring superior deliverables with maximum return on investment (ROI). Employing the right balance of program management skills and technical know-how, Kicom will guarantee that your business process strategies are consistent with your strategic business goals.

 

Inbound Services

  1. Account status
  2. Answering Service Customer Service
  3. Enquiry Handling
  4. Messaging Service
  5. Order Processing
  6. Order processing/status
  7. Product Inquiry
  8. Rate plan description, sales and general product information
  9. Registration
  10. Technical Support
  11. Toll Free Services
  12. Troubleshooting, error resolution and technical support
  13. Website Response

Outbound Services

  1. Appointment Scheduling
  2. Cross/Up-Sell
  3. Customer/Quality Surveys
  4. Data management
  5. E-mail follow-up
  6. Lead Generation
  7. Lead Generation Programs
  8. Market Research
  9. Product/Service Promotion
  10. Sales & Marketing
  11. Verification services
  12. Voice Broadcasting
  13. Welcome Calls and Upgrade Programs
  14. Win back Programs

Other Services

  1. Customer Service
  2. Document Management Services
  3. Financial & Accounting Services
  4. Multimedia and Design Services
  5. Software Solution
  6. Technical Assistance
  7. Web Research

Our Services

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KPO & KMO Services

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Outsourcing

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Products & Services

Back Office Services

Your business needs an efficient back office to succeed. Administrative support departments such accounting, human resources and procurement provide back office services. The success of your business depends on your people and the systems you put in place. The processes of the back office move the company forward.

Data Analysis & Entry

Kicom Solutions provides services that are rarely talked about, but are an integral part of the operation of a business. Data analysis and entry is an extremely vital expertise to help improve performance capability and boost productivity. Efficient and effective data analysis makes certain that all of the customer data is systematically analyzed, summarized, and compared to improve the quality of the data.

Inbound Call Center Services

Your website, catalog, and marketing campaigns sell your products and services while establishing and promoting your brand identity. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand identity. At Kicom, that’s exactly the experience our specialists deliver.

Outbound Call Center Services

Kicom has experience helping clients in a wide range of industries structure their outbound programs for success. We offer flexible staffing on your account to meet an immediate need, an ongoing program, seasonal peaks and valleys, or one-time projects.


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