Inbound Call Center Services

Customer Care Advantage

Your website, catalog, and marketing campaigns sell your products and services while establishing and promoting your brand identity. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand identity. At Kicom, that’s exactly the experience our specialists deliver.

Our mission is to provide courteous customer service for our clients 24/7/365. Customer problems or questions are attended to by our trained staff that will help find the solution or the answer your customer needs by multiple channels like emails, chat, or voice. Our call scripting allows us to manage the situation effectively and efficiently. Our staff is ready to assist your customers with quick and easy solutions.

Whatever industry you’re in, we offer a full range of inbound services that help you increase sales, retain customers, and create brand loyalty. We convey your brand identity consistently and deliver on your brand promise in every interaction with your customers.

IVR Call Center Solutions

Most of your customer’s problems can be managed with our pre-recorded voice response system. Our easy to use interactive voice response (IVR) system includes voice recognition to help provide solutions to your customers. The voice recording can be done at any recording studio and the IVR will build and promote your brand in the market at a very affordable cost.

Your 800 number, Your chat support button, Your email and social media interactions. All critical areas, where your customer experiences your brand. Trust your customer contact to the specialists at Kicom Solutions

Our Core Focused Areas

Account status
Answering Service Customer Service
Enquiry Handling
Messaging Service
Order Processing
Order processing/status
Product Inquiry
Rate plan description, sales and general product information
Registration
Technical Support
Toll Free Services
Troubleshooting, error resolution and technical support
Website Response