Outbound Call Center Services

Customer Care Advantage

Kicom has experience helping clients in a wide range of industries structure their outbound programs for success. We offer flexible staffing on your account to meet an immediate need, an ongoing program, seasonal peaks and valleys, or one-time projects.

Just as we do for all inbound programs, we train our specialists in your business, products and culture, so that they represent your brand as effectively as your own staff when they’re calling, emailing, or chatting with your audience.

Competition has made it necessary for businesses to reach out to clients. In-house outbound customer support is one way to go, however the success rate is usually quite low when compared to the success rate of offshore outbound customer support centers. As one of the leading providers of offshore outbound customer support centers, Kicom can help you achieve you goals and objectives.

Kicom hires only highly skilled professionals, with prior outbound customer support experience, so you can depend on us to deliver the promised results. Our state of the art infrastructure, superior IT and telecommunication systems allow us to supply you with unequaled customer support services.

Kicom has the skilled professionals and knowledge you require to reach out to your customers.

Our Core Focused Areas

Appointment Scheduling
Cross/Up-Sell
Customer/Quality Surveys
Data management
E-mail follow-up
Lead Generation
Lead Generation Programs
Market Research
Product/Service Promotion
Sales & Marketing
Verification services
Voice Broadcasting
Welcome Calls and Upgrade Programs
Win back Programs